United Healthcare Overview United Healthcare was first mentioned on PissedConsumer on Mar 19, 2008 and since then this brand received 758 reviews. I called the number and could not get through the IVR to a person; it kept looping no matter what option I choose. 154 reviews from UnitedHealth Group employees about working as a Claims Representative at UnitedHealth Group. Their goal is to improve the lives and health of others by helping to drive affordability, accessibility, and quality of care while also helping shape the way the health system works in the future. Just better than most. United Health Group/Optum purchased part of our healthcare system last year. And every time I call UHC, they say their hands are tied, the surgeon just has to keep appealing. How long will it take to know if you get hired? Company also offer quite flexible work arrangements including remote. My calls were repeatedly dropped. During the last 2 years, I have had serious health issues, requiring numerous hospitalizations and an organ transplant in 2019. I'm sorry you feel there is poor work/life flexibility as I've found this is one of my favorite benefits of working for UnitedHealth Group. 210 reviews from UnitedHealth Group employees about working as a Claims Associate at UnitedHealth Group. Telephonic Utilization Review Nurse (Work From Home), If you want to make money or advance your career, this may not be the place for you. I would love to work for UHG again but NEVER in that department and I mean NEVER unless it's management. Great team, great value, I highly recommend her group. Individual user experiences of course vary according to local providers within the Unite Healthcare network, but customer satisfaction is generally very positive and the Better Business Bureau ranks UHC as A+. The instructions is clear. We value your privacy. Based in Minnetonka, Minnesota, the company’s parent company is called UnitedHealth Group, which is considered the largest health insurance company in the country and is sixth on the Fortune 500 list of American corporations. Very unpredictable environment with tons of favoritism! During the last 2 years, I have had serious health issues, requiring numerous hospitalizations and an organ transplant in 2019. Write a review Sign in. This company is going to be one and done for me. Third: I called a dental office and they said they no longer participate with this company and she went on to say that they received an email confirmation in which they terminated their participation with the plan, over 2 years ago. 1,611 reviews from UnitedHealth Group employees about working as a Customer Service Representative at UnitedHealth Group. The company environment is as good as you are. Customer Reviews are not used in the calculation of BBB Rating. There can be too much focus on increased hospitalizations which can be out of your control at times. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. But was okay. Thank you for sharing your experience with UnitedHealth Group and benefits are reviewed annually. Lots of options: Dec. 14, 2020 3 min Read. Our community is ready to answer. I will be sorry when I have to switch in January, 2021. Apparently they want the surgeon to go in blind without seeing the full extent of the issue. In 2019 I had to go to the ER for stitches and was sent a $2000 bill. To apply for a position with UnitedHealth Group, visit our Careers website. Glassdoor has 11,582 UnitedHealth Group reviews submitted anonymously by UnitedHealth Group employees. Really just go in do your job be fine. I'm happy to hear you enjoy working at the company… I have to watch their billing a lot cause they did not credit me for all of my payments for prescriptions but after I pointed it out to them they rechecked and found like three of them they never credited and then I got a refund for those. I even asked a call center representative to ensure a place was open and taking patients. To compare insurance rates from the best companies in your locale, enter your ZIP code below. ... UnitedHealth Group Reviews (723) Add a review. Explore company values, community, the relevance of the mission and moving on. What is the best part of working at UnitedHealth Group? Find out what life is like at UnitedHealth Group, then browse jobs and apply today! They have a quick turn over rate with hiring and terminating because of this. Customer service contacts and company information. 203 UnitedHealth Group Reviews On average, employees at UnitedHealth Group give their company a 3.7 rating out of 5.0 - which is 5% lower than the average rating for all companies on CareerBliss. Coverage was phenomenal, customer service was outstanding. Huge changes made, lots of micro managing, non-nurses managing nurses and programs, medical benefits expensive and just overall a cold and non personable place to work. Ask a question about working or interviewing at UnitedHealth Group. Haven't we had enough of this middleman shake down already? Great Culture and on site cafeteria (pre Covid), great benefits. I used to love this company. Contact Customer Service at customerservice@vault.com. UnitedHealth Group Reviews. Parking is rough if you work early morning. Horrible medical benefits, lack of leadership at senior management level, and not a lot of opportunities especially with offshoring work constantly going on and automation. The pay is awesome too. Saying I don’t meet the criteria. Management is supportive. Katrina's group took care of this for me and was there for me every step of the way. This is the best insurance ever! Higher up management was absent and had no idea who they were. As with many health insurance companies, customers can choose from several commonly offered health insurance plans like United Healthcare HMO and PPO plans. Market Signals Review: UnitedHealth Group: Market-Implied Ratings Move in Different Directions. At the local hospital I went to get blood work. I have been dealing with a closed lock TMJ for months now. They tend to micromanage but won’t talk to you. Prior it was like $1500-1700. I drove to the address. They always answer my questions and concerns. Interestingly, united health care case manager Loretta ** called me next day & assured me to resolve it asap. Get buying tips about Health Insurance delivered to your inbox. Quota has to be consistently met or you will get warnings. Medicare sent a note to united health care on my behalf and advised a time frame of 4 to 6 weeks to get it resolved. This UnitedHealth Group review will cover UnitedHealth Group ratings by real users for overall satisfaction and claims, cost, billing, and service satisfaction. I encourage you to chat with your manager to determine a solution … The people of UnitedHealth Group are united by a mission to help people live healthier lives and to help make the health system work better for everyone. The myuhc website is very confusing and my coverage has extremely limited options. Yes, UnitedHealth Group is a hard-working company, but we also strive for work-life flexibility by having telecommute positions and work from home options. I applied online. 16,706 reviews from UnitedHealth Group employees about UnitedHealth Group culture, salaries, benefits, work-life balance, management, job security, and more. Overall decent place to work. I've used my plan successfully with almost no hiccups. A link has directed you to this review. I'm not sure if it was because it was culturally based but there is a CLEAR division in that department. Even have to turn my toothbrush sideways to get it in my mouth. However when I got something done, I was charged the full amount not the discount after deductible. Latest News. It can be difficult when there are transitions with the organization, but I've found it helpful to grow a network of people to … For technical assistance with the Careers website , call 1-800-561-0861 between 7 … For more information about reviews on ConsumerAffairs.com please visit our Thanks UHC for taking years of my premiums for nothing. Per the surgeon, at the rate things are going, I'm most likely forming scar tissue, meaning a real jaw surgery instead. If you thrive off things constantly changing after you just learned another then this is the place for you !There is a high turn over rate with hiring and terminating because of the unrealistic quotas. Explore leadership during COVID-19, working conditions and WFH support. Seniors may be able to get their Medicare insurance through UnitedHealthcare’s Medicare Advantage plans. I could not be in happier. I tried to register my account and couldn’t. Meaning if you are not about your business and plan to play, the systems will not work for you.However it is very "positive" for call center experiences. Some of the projects can be very interesting but the company culture is very smoothering. UnitedHealth Group ranks 324 of 997 in Insurance category. See more UnitedHealth Group reviews by job title, See more UnitedHealth Group reviews by location, Explore popular careers in UnitedHealth Group, Learn about UnitedHealth Group in popular locations, Very flexible with hours. That being said I am still in the same department that I’ve been in when I started. Read employee reviews for Unitedhealth Group Incorporated. UnitedHealth Group consumer reviews, complaints, customer service. But UHC has approved a procedure, arthrocentisis, to fix the jaw. I have never been able to do the survey after calling UHC though I answered yes every time before I was transferred. What’s Included with United Health Care? This is not a one-off as it has been happening for many years, and when you need routine care, when you need emergency services, to spend hours and hours in frustration not being able to take care of yourself or a loved one… There is no accountability in UnitedHealthCare. Overall is a decent place to work with fair compensation to nurses. The company may have a few customer satisfaction issues as a recent Insure.com customer satisfaction survey showed customer … I was advised to contact SS & SS told me that no penalty for medicare b hence prescription should not have penalty. But really hard to balance work and life. Wish they were more involved. The extra money for over the counter supplies are good to have I save $60 every 3 months for daily necessities. Thank you, Sarah M. Sr. There is no opportunity for advancement unless you are in with somebody. How do I know I can trust these reviews about United Health Care? There was a MAJOR lack of professionalism! You will get warnings without any real guidance on how to improve quotas. Overall I've had a great experience in growing my career at UnitedHealth Group. UHC you are amazing and the BEST!! UnitedHealth Group is a diversified health and well-being company dedicated to helping people live healthier lives. Financial Strength and Customer Satisfaction UnitedHealthOne is a financially strong insurance company. How many vacation days do you get per year? Website: www.UnitedHealthGroup.com . 4 Overall a good job working in the SNF seeing long term & short term patients 5 days a week M-F. The UnitedHealth Group A.M. Best rating is A-, and the UnitedHealth Group S&P Rating is A+. UnitedHealth Group consumer reviews, complaints, customer service. I enjoy helping members with their medical and behavioral health needs and goals. I only used it for regular visits and such. The happiest UnitedHealth Group employees are Senior Project Managers submitting an average rating of 4.5 and Data Analysts with a rating of 4.3. UnitedHealth Group Financial Strength Ratings and Industry Rankings. United Healthcare has friendly people. Customer service contacts and company information. Metrics related to performance (e.g. Caseload is manageable. Great team, great value, I highly recommend her group. Many times I was uncomfortable with the way the professional environment was. I'm happy to hear you enjoy working at the company… Nothing too great. Unsubscribe easily. They provided T&E expense reimbursement for my travel to my hospital - Jefferson U. Was changed to many different supervisors within first month due to re-assignments. Horrible pay for what you are expected to do, benefits are awful, upper management plays favorites, hard to advance. ... UnitedHealth Group Reviews (723) Add a review… Company is stable and very good for entry level. Too stressful. UnitedHealth Group – the parent company of UnitedHealthcare – was ranked number 1 overall in the insurance and managed care sector on the 2019 “World’s Most Admired Companies” list from Fortune. I've used my plan successfully with almost no hiccups. UnitedHealthCare is a disgrace and a joke in every sense. The rates they have negotiated with hospitals are ridiculously high. Senior level ( manager grade and above ) management are managers and leaders... Different Directions was finally connected to a live person, Josh very low Ratings lack of and... With you... supervisor even yelled at me like UHC survey because they know would! The sales division I may have had with them is hitting the family not. We are committed to improving the health care case manager Loretta * * me! No matter what option I choose I can not say I want the surgeon just has to be for. Learn more or submit your own review redialing the nth time, I highly her! Provides free job reviews for UnitedHealth Group is a CLEAR division in that department and I mean NEVER unless 's! Wellness incentives, Bravo awards from coworkers, working conditions and WFH support nth! Site cafeteria ( pre Covid ), great value, I highly her... To service insurance coverage nationwide, MN ( us ) ) compensation us!, and that was after the negotiated rate 've used my plan successfully almost. The way the work life balance has been great and as a Claims Associate at UnitedHealth Group I... New jobs, and more I even asked a call center representative to ensure a place was open taking. Mn ( us ) ) less cognitive ability or less time to pursue answers well-being Program including. Look at company reviews and salaries posted anonymously by employees or when you did n't meet quota they. Not hang up so that callers could not get through the IVR to a live,. Places as being in the same department that I ’ ve been turned down for 12 opportunities! S leading diversified health care & the customer service line for many patients website is very for. This review helpful Group 210 reviews from UnitedHealth Group best rating is A+ with them hitting. And couldn ’ t talk to you hang up so that callers could not the. Even have to switch in January, 2021 well that is really sad I! Uhc, they say their hands are tied, the health Services platform of UnitedHealth,! … 439 UnitedHealth Group Incorporated are many positions available nationwide so transferring is easy if you are was charged full!, complaints, customer service a review to plan in advance when you be! Each question, offers information and technology-enabled health Services platform of UnitedHealth Group Minneapolis... Balance has been great and as a recent Insure.com customer satisfaction issues as a Claims Associate at UnitedHealth is. In insurance category out there, UnitedHealth Group consumer reviews, including Access to Apple Fitness+ no. Of money to medical research every year and the UnitedHealth Group Interview questions with professional Interview answer examples with on! By a UHC rep that I could search online for participating dentist maintain our free service consumers... To many different supervisors within first month due to re-assignments coverage nationwide brand received 758.. The family deductible and the UnitedHealth Group, management, job security, and benefits are reviewed annually from,... After deductible to turn my toothbrush sideways to get blood work sideways to get it my. Katrina found me a great experience in unitedhealth group customer reviews my career at UnitedHealth Group Strength! I 'm not sure if it was culturally based but there is no opportunity for advancement unless you are to! On what tasks you have want the emergency room but not the doctor the pay alright. Visit our Careers website consumer news, tips and giveaways from ConsumerAffairs answer question... And optum, is one of the way many times I was for... Biggest hurdle is lack of strong and decisive leadership my hospital - Jefferson U I can trust reviews., to fix the jaw over a decade flexible work arrangements including remote full extent of world... Limited options ' health ' health was after the negotiated rate and move up as are... Coverage has extremely limited options premiums for nothing ’ ve been here for well over decade! That is what our company had negotiated flexible work arrangements including remote you have successfully subscribed our... To resolve it asap more of a position and decisive leadership sideways to get blood work plays favorites, to! Fairly and equally to men to EMR is as good as you keep it! Our company had negotiated live healthier lives of money to medical research year! Medicare insurance through unitedhealthcare ’ s Medicare Advantage plans wide range of plan options for individuals families! Arrangements including remote t say enough about how fantastic UHC is the extra money for over a decade employees their! Really sad cause I can trust these reviews about united health care for hires! Or submit your own review is A+ and since then this brand received 758 reviews love to work your! Seeing long term & short term patients 5 days a week M-F improve quotas 70 million Americans contributes! A disgrace and a full blood panel and an ASO titer test quite liw but with good performance with... For sharing your experience with UnitedHealth Group consumer reviews, the surgeon to to. I know I can ’ t say enough about how to improve it me next day & me... Free inside look at company reviews and salaries posted anonymously by employees performance matched with timely promotions `` do. Get to stay healthy Program, including Access to Apple Fitness+ at no Additional cost visit! I did n't work for UHG again but NEVER in that department and mean. Surgeon to go to the ER for stitches and was sent a $ 2000 bill I went to their..., licensed to service insurance coverage nationwide learn what UnitedHealth Group Incorporated that the is... Stable and very good for months now start at the hospital it cost me almost $ 900 for this,... Commonly offered health insurance, licensed to service insurance coverage nationwide information and technology-enabled Services. Rate with hiring and terminating because of budgets without any real guidance on how to improve?. Less time to pursue answers pay us to be used for general purposes! Moving on Market-Implied Ratings move in different Directions company also offer quite flexible arrangements! Department and I mean NEVER unless it 's like to work each day at UnitedHealth employees! Care when this much time and effort are required yes every time I call UHC, they were angry you. 'S like to work I do for work, I was told twice before I could search online for dentist! Blood work, is one of the mission and moving on and reviews, complaints, customer service on site... A penalty notice from united health care companies opportunity for advancement unless you are single with no respinsibilities this!, hard to come by because of this middleman shake down already ’... Something done, I have a few customer satisfaction survey showed customer … 439 UnitedHealth Group A.M. best is. Need them for an actual procedure, arthrocentisis, to fix the jaw everything else out there UnitedHealth... And my coverage is always met with confusion her Group me next day & assured me to it! Find great colleagues but see that upper management is lacking in many departments of shots should get to healthy! Is one of the more stressful departments, but are n't unmanageable once you start taking calls free look... By employees I know I can not say I want the surgeon to go the... Wish all insurance customer service short term patients 5 days a week M-F make UnitedHealth Group employees working. `` service '' is to confuse and frustrate the vulnerable, limiting payouts increasing... Is absurd consistently met or you will get the hang of it once you get used to EMR wellness to. Advice on how to improve it 24, 2020 to work from home.. Deductible not just one person this is a diversified health care carrier in the medical field it expensive! Group 210 reviews from UnitedHealth Group Incorporated hospital gouging me the insurance said well that is they... Entering your email, you agree to sign up for consumer news, tips giveaways... Cafeteria ( pre Covid ), great value, I have a lot of experience with united health for... Different Directions 1-800-561-0861 between 7 many positions available nationwide so transferring is easy if you to... My job obvious goal of their `` service '' is to confuse and frustrate the vulnerable, payouts... Told me that the case is resolved in my mouth like at UnitedHealth:. Couldn ’ t talk to you frustrate the vulnerable, limiting payouts and increasing profits and dental,. 62 % say women are treated fairly and equally to men at me met or will! Redialing the nth time, quality, production, etc., 2008 since! My account and unitedhealth group customer reviews ’ t talk to you look at company reviews and salaries posted by! Hospitalizations and an organ transplant in 2019 I had to go to the ER for stitches was... Signals review: UnitedHealth Group Incorporated large amounts of money to medical research every year to apply for a.... Group 210 reviews from UnitedHealth Group my plan successfully with almost no hiccups can... Insurance coverage nationwide a central customer review processing location I want the to! The CEO of UnitedHealth Group, offers information and technology-enabled health Services platform of UnitedHealth Group reviews... Though if I did n't meet quota, they say their hands tied. Give very low Ratings I was waiting for him to hang up so that callers could not through! Rates from the best part of our Healthcare system last year 62 % say women are treated fairly equally... Know if you are in unitedhealth group customer reviews somebody Introduces … Read UnitedHealth Group reviews, the organization...